How do I get this charge to stop?

Anonymous

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I received a mystery charge from Microsoft how do I cancel it; if it's the subscription I think it is it should've been cancelled years ago

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46 answers

Don Varnau 19,930 Reputation points Volunteer Moderator

2025-03-22T15:54:40+00:00
This thread is being locked. There is no reason for additional messages to be posted when no one is providing help. If you still need help, please ak a new question.

Please read this canned response on billing issues.
This article should help you determine what the charge is for and whether or not the subscription can be cancelled.

How to investigate a billing charge from Microsoft https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93

If dealing with an Office product

Cancel a Microsoft 365, Copilot Pro or Xbox subscription

https://support.microsoft.com/en-us/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

* * Note the "Request a call back" button in that article.

If you cannot reach Store Support, Microsoft Support can also help with billing issues.

https://support.microsoft.com/contactus
Don
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