I want to cancel subscription and get a refund

Dear Shea Joyce,

Welcome to the Microsoft Community.

I understand that you would like to be able to cancel your subscription regarding Office products and receive a refund, please be assured that I will do my best to help you.

If you previously purchased the product from the official Microsoft website, you can first confirm your subscription information and cancel it from the subscription screen of your Microsoft account, which you can do by clicking the link below: Microsoft account | Subscriptions

After cancellation you will get a refund, something to keep in mind when doing so: How to get a refund on a Microsoft subscription - Microsoft Support

It is important to explain to you that as community support must now adhere to the following two privacy guidelines:

1. privacy and security: public sharing of financial and subscription issues involving personal information is not appropriate on the forums.
2. Access to account information: Community Support cannot directly view a user's subscription details or billing information. Therefore, we cannot process payments or make changes to your account. This information should be handled by the chat support staff in a separate window.

If you can't get enough help through Microsoft's regular self-help methods (e.g. when it comes to account access), you can try to create a new Microsoft account to access the online chat service and provide the relevant account and identification, e.g. email address / bank card number information / full address details within the account, etc. Here are some steps you can follow:

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Enter your question in the search box there. For example, subscription/tax invoice/refund etc.

3. Now click on Get Help and select Contact Support below.
4. Go to the Products and Services tab and select the Microsoft 365 and Office category or Other Products.
5. On the Category tab, select Manage Subscriptions or Other Alternative.

6. Go to Confirmation.
7. You can now select the option to chat with a support specialist on your web browser.

Tip: The chat support team has limited working hours, so if you see the last window indicating that you cannot be contacted, we recommend that you try again the next day. If you prefer phone support, you can leave your phone number. This way, they can reach out to you and help you with your problem.

According to the feedback from previous users, the online support staff may not be able to handle your request in time due to the demands of other users, and we sincerely suggest you to try several times.

You can also refer to it: Customer service phone numbers - Microsoft Support

Thank you for your understanding and support, wish you all the best.

Best regards

Isabella-MSFT | Microsoft Community Support Specialist

Hi Shea Joyce!

First, to avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

The quickest and most appropriate way to get this resolved is to contact the Microsoft Billing Support Team via chat at https://go.microsoft.com/fwlink/?linkid=2214328

Please follow the steps below to avoid being directed to an AI chatbot.

> Type or describe the issue in the search bar

> Click on the "Get Help" button

> Click the "Contact Support" button at the bottom of the page

> Select your option under "Product and services" and "Categories"

> Choose your Support option, preferably select "Chat with a support agent in your web browser"

> Enter your email address and Confirm your email again.

Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live.

Please let me know how it goes with Microsoft Support and if you need any other assistance, I will be more than happy to help further.

Thank you.

Best Regards,

Shaakiru

I want to cancel my subscription and get a refund

I am cancelling my subscription. Please refund my money.

Dear Shea Joyce,

Welcome to the Microsoft Community.

I understand that you would like to be able to cancel your subscription regarding Office products and receive a refund, please be assured that I will do my best to help you.

If you previously purchased the product from the official Microsoft website, you can first confirm your subscription information and cancel it from the subscription screen of your Microsoft account, which you can do by clicking the link below: Microsoft account | Subscriptions

cancel my account