A Microsoft file hosting and synchronization service.
Hello Mia,
It appears this bug has been around for almost two years. Your work around is not acceptable. There is no valid reason it should take this long to fix this "bug."
Since we are all paying for this product, the least the team could do is update the MicroSoft community on what has been done to attempt to fix this and what is holding the developers back from finding a solution. The constant "We are aware of this problem" is not a great start at open communication.
Thank you for addressing this concern in a more timely manner.