OneDrive shared folders showing up as URL links and not actual folders

I find Microsoft's response to this and lack of correction absurd. You rope us into paying for cloud services will bells and whistles and advertise significant efficiencies in using your tools, then you take months to address an issue, suggesting a clunky inefficient work-around.

My company is spending 10X+ longer using OneDrive because of this.

FIX THIS PROBLEM

My issue is resolved as well. Not sure how, but the shared link in my local one drive folder turned back into a working directory structure and the files are syncing between users.

I am currently running

MacBook Air 15 inch M2 2023

MacvOS 14.5.1

Onedrive 25.065.0406

I hope everyone experiences this fix soon if not already working

Amazingly, I can report, that my issue resolved itself without any further action from my side. Whether this was helped by an e-mail I sent to Microsoft support a few days ago, I don't know, but most of my OneDrive is back to normal, just 45 days after Microsoft screwed it up. Solely my secondary computer, which holds a few files and directories as local copies too, replicated these to the cloud during the issue period and now failed to remove them completely. I was left with a mirrored directory structure containing no files. Deleting those empty directories manually seems to have resolved the issue though.

I wish you all the same luck with your OneDrives in the very near future!

There is another forum thread created on June 7, 2024 with close to 3000 entries regarding the same problem. It appears to have been answered by someone named Hans Brender on March 13 2025. He says Microsoft OneDrive Group states it as being fixed, but that we need to wait.

and when I responded that this not acceptable and that we are paying for a product that doesn't work and all other major cloud storage suppliers work fine, I may have to move my file to another platform which is a daunting task and then would not longer require Microsoft 365, this is their response.

Hello Peter,

We apologize for the inconvenience this has caused. We can understand your situation. We hope you understand our technical limitations to help you regarding this. 

We know this is not the answer which you are looking for as we have checked our resources. Trust me if there had been a single % of chance we would have taken before delivering this. The worst feeling, I always get is by saying sorry to a customer who came to seek help just like you and I couldn't help due to such helpless situation.

Upon reading your response, it seems files in shared folders added as shortcut are visible as internet shortcut in File Explorer. You can see and access them online. Please do correct us in case we are wrong.

If that is the case, then we regret to inform you that the problem you are experiencing is part of an ongoing issue that our technical team is currently working on. We understand the inconvenience this may cause and appreciate your patience as we strive to resolve this matter.

Unfortunately, at this time, we do not have a specific date for when the fix will be released. Our team is working diligently to address this issue.

In the meantime, we have identified a workaround that may help you continue your work without significant disruption. You can access the folder online, which should allow you to bypass the issue until a permanent fix is implemented.

We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time. 

Your feedback is invaluable for us to maintain high service standards.

We regret the inconvenience caused!

Thank you,

Parmod. S

OneDrive Team.