I cannot sign in to my personal Microsoft account. Please help me!

Dear Microsoft Support Team,

I am writing to urgently request your assistance. I was recently charged for the annual subscription to Microsoft 365, but I am no longer able to access my account.

I have already tried resetting my password successfully. However, I am unable to update my recovery information — the email address and phone number linked to the account are outdated, and I no longer have access to my Authenticator app.

I’ve followed all the steps in your support pages, but I keep going in circles and have not been able to resolve this issue.

Please help me recover access to my account or guide me on how to proceed. This is very urgent, as I’ve been charged and cannot use the service I paid for.

Thank you in advance for your support.

Best regards,
Julliane
******@hotmail.com

Alternative contact email: ******@gmail.com

No puedo recuperar la contraseña

Please help me log in to my Microsoft account. I continue to receive error messages, and I believe I used an incorrect phone number to log in. How can I correct it and log in? I continue to get blocked and cannot figure out how to unblock my account to get in. Please help!

Hello,

I have now tried to recover my blocked account several times. My account is ***@outlook.com. I want to be able to purchase products and log in to this account. I have added the phone number **+*****and changed the password, but the account is still blocked. I have also tried the recovery form without success.

Pleas help me. Sofie ***