A Microsoft file hosting and synchronization service.
Hello Jay Yen Lim,
Thank you for supporting Microsoft products and posting in the community.
OneDrive shared folders showing up as shortcuts and opening from the browser is a OneDrive hot issue, and users all over the world have reported this exception.
Scroll to the bottom of this document, which you also read, and you can see the following response posted by the OneDrive team regarding this issue:
Add and sync shared folders to OneDrive for home - Microsoft Support
This issue has indeed been going on for several months, since June 2024 as far as I know. I‘m sorry to hear that this issue is now occurring in your OneDrive. We, as support staff, are not involved in the development and fixing of Microsoft products and I'm afraid we can't advise you on the exact timing of the fix.
The sad news is that only the OneDrive team can fix this issue, which is why you've tried troubleshooting such as resetting as well as relinking but it doesn't work. They are working on a solution and we share your expectation to see it fixed soon.
Please consider temporarily accessing shared folders fromOneDrive webuntil the issue is resolved.
Thank you for your patience and understanding. Please let us know if you have any questions!
Best regards
Ian - MSFT | Microsoft Community Support Specialist