Excessive price increase

Anonymous
2025-01-09T08:29:55+00:00

This email came from you today....."Starting on 14/05/2025, the price for your Microsoft 365 Family subscription will change from AUD 139.00/year to AUD 179.00/year. "
This is totally excessive and wholly unjustified. I am completely uninterested in using your copilot system. All I want is the Word Excel and PowerPoint on my Mac.

I've seen some responses that suggest I can cancel and subscribe to MS 365 classic for cheaper.. But this not available in Australia. Are we Guinea pigs here to see how much you can gouge out of ordinary people. Shame on you and your ethics.

I think this move by you signals my final association with Microsoft and its products after nearly 40 years.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

57 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-20T19:49:00+00:00

    Canada is the same. I just cancelled my subscription as it went from $79CAD to $115CAD. I was already using Google for most of my stuff, but this was a "call to action" to cancel my MS account. Thanks Microsoft for giving me the initiative to save myself $79 a year.

    For a laugh I asked co-pilot to write me a letter to vendor that just increased my service cost by 46%. Funny enough, MS Co-pilot thought that was a bad idea too. Maybe they should of asked Co-pilot for some advice prior to increasing fees.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-01-20T01:42:49+00:00

    This is not the case for everyone. Many have confirmed that depending on your region or your plan, the downgrade is not available for everyone.

    I initially thought that to be true and that it applied to me in Australia. I tried many suggestions and could find no offer to move to MS 365 Classic.

    BUT.. when I found out where to cancel the automatic renewals (which is disappointingly hard to find) the option appeared.

    That might work for you

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-01-20T00:06:46+00:00

    This is not the case for everyone. Many have confirmed that depending on your region or your plan, the downgrade is not available for everyone.

    I'm strongly considering moving out of the MS eco system after 23 years.

    AI free, sure ok. I'll play with it.

    AI paid, no thanks. Not enough value.

    AI forced upgrade. I'm out and never coming back. Just depends on how quick I can migrate data out to another provider.

    Bad move M$.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-01-19T07:18:27+00:00

    wazza77's post:

    There's an ACCC action just waiting to happen here.

    A 29% increase on a subscription service that has high encumbrance to change. That's a definite misuse of market power. https://www.accc.gov.au/business/competition-and-exemptions/misuse-of-market-power

    I wrote to the ACCC back in November 2024, and they wrote back with an in depth reply, but with the suggestion of contacting Fair Trading in my State f NSW.

    Copy of that part of the reply:

    "Your next steps

    If writing to the business doesn’t resolve your dispute, we would suggest you contact NSW Fair Trading. Unlike the ACCC, which focuses on broad and national issues, your local consumer protection agency may be able to help resolve your dispute by negotiating an outcome. Find out more about how to make a complaint to NSW Fair Trading on its website.

    If they’re unable to help, you may need to take your complaint to your state or territory small claims tribunal."

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-01-18T19:47:02+00:00

    Fully agree, they need to understand the customer , they leave Microsoft will cease to exist.

    Was this answer helpful?

    0 comments