Excessive price increase

Too late or me. I have voted with my feet (loyalty). Subscription cancelled.

This email came from you today....."Starting on 14/05/2025, the price for your Microsoft 365 Family subscription will change from AUD 139.00/year to AUD 179.00/year. "
This is totally excessive and wholly unjustified. I am completely uninterested in using your copilot system. All I want is the Word Excel and PowerPoint on my Mac.

I've seen some responses that suggest I can cancel and subscribe to MS 365 classic for cheaper.. But this not available in Australia. Are we Guinea pigs here to see how much you can gouge out of ordinary people. Shame on you and your ethics.

I think this move by you signals my final association with Microsoft and its products after nearly 40 years.

Microsoft 365 has long been my preferred choice for productivity tools due to its seamless integration, user-friendly experience, and cloud-based convenience. However, the recent price hike has left me deeply dissatisfied, as it feels like an unfair imposition on customers who rely on this service for both personal and professional use. While I understand that businesses must adjust pricing models to sustain operations, the magnitude of this increase appears excessive and poorly justified from a customer perspective.

One of the key selling points of Microsoft 365 Home was its affordability for families and individuals who need access to premium applications without breaking the bank. By raising the cost, Microsoft has made it increasingly difficult for budget-conscious customers to maintain their subscriptions. This price increase feels particularly unreasonable given that there have been no substantial improvements in the service that would warrant such a drastic change in pricing. If Microsoft is expecting customers to pay more, then there should be clear and tangible benefits associated with this decision.

Furthermore, as a consumer, I feel blindsided by the lack of sufficient communication and justification for this price increase. A more transparent approach, including a detailed explanation of why the price hike is necessary and how it will improve the user experience, would have been more appropriate. Instead, customers are left feeling exploited and undervalued.

It is also disappointing that, despite the increase in cost, there are still ongoing issues within Microsoft 365 that remain unaddressed. Performance inconsistencies, occasional software glitches, and storage limitations continue to persist, raising the question of whether Microsoft is truly prioritizing customer satisfaction or simply focusing on revenue maximization. If the company expects users to pay more, then it is only reasonable to expect a proportional improvement in service quality and feature offerings.

As a loyal customer, I am urging Microsoft to reconsider this decision and to explore alternative ways to maintain affordability while ensuring business sustainability. If the price increase is unavoidable, Microsoft should at the very least provide added value to customers through enhanced features, increased cloud storage, or other tangible benefits that justify the additional expense.

Failing to address these concerns will inevitably push many loyal customers to explore alternative services offered by competitors, many of which provide comparable features at a more reasonable price. I strongly encourage Microsoft to listen to its customer base and reconsider this price adjustment before losing the trust and satisfaction of its loyal users.

I hope to receive a prompt response regarding this matter and look forward to hearing Microsoft’s stance on how it plans to address the dissatisfaction expressed by its users.

Agreed. In Japan, I paid 12,984 yen in 2022. Since then, I have been paying 14,900 yen. Now, it’s going up to 21,300 yen. I mostly just used 365 for Skyping family and friends abroad and for teaching English online. Now, they’re getting rid of Skype. There’s no point.

Me too.

This is what I have just done also, thanks for those posting here to help myself and others figure it out.

Absolutely unimpressed by the business process to automatically upgrade peoples’ subscription rather than make it opt in.

I’m concerned that the Classic option will only be around for a little while then it will disappear, forcing everyone to upgrade or leave. If Classic disappears I’ll be changing software in principle no matter the personal inconvenience.