Error code 30015-45 (193) and 0-2031-(17002)

Anonymous
2025-02-26T15:26:30+00:00

I tried to instal office 2024 on my laptop. But there are two messages popping up:

"Something went wrong.

Sorry we ran in to a problem.

Error code 30015-45 (193)"

after closing the message, a second one pops up:

"Could't install

We're sorry, we had a problem installing your Microsoft 365 and Office program(s).

Is your internet connection working? Do you have enough free space on your main hard drive?

Please try installing again after you've checked the above.

Error Code: 0-2031-(17002)"

I can confirm stable internet connection and free space on hd (170GB). Is there anyone who could give me a hint, which steps to proceed and how to solve the two error codes?

Thanks and regards

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
    2025-06-16T06:37:18+00:00

    If you are trying to use the uninstall tool, use the link in the support article at https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/administration/assistant-office-uninstall.

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  2. Anonymous
    2025-06-17T20:02:15+00:00

    Can I have the file as well

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  3. Anonymous
    2025-06-27T01:03:35+00:00

    See https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/administration/assistant-office-uninstall.

    I am experiencing difficulties uninstalling Microsoft Office, encountering error codes 30015-45 (193) and 0-2031 (17002). I have followed the steps outlined here, but the issue persists.

    Steps Taken:

    1. Ran the SaRA command-line tool:

    cmd SaRAcmd.exe -S OfficeScrubScenario -AcceptEula Result: "We could not find any Office version" (Exit Code 68). 2. Updated Windows 11 to the latest version. 3. Uninstalled third-party antivirus software. 4. Repaired the Windows 11 system image.

    Here is the CMD script we run to uninstall Microsoft office:

    SaRAcmd.exe -S OfficeScrubScenario -AcceptEula Starting Microsoft Support and Recovery Assistant Command Line (17.01.3309.000).

    Running Scenario OfficeScrubScenario... 68: We could not find any Office version. Please rerun this scenario specifying the correct Office version that is installed on your machine. You can also run this scenario using the full UI version of SaRA. For additional information, please visit https://aka.ms/SaRA_CommandLineVersion Scenario finished with exit code: [68].

    SaRA Command Line is closing, Please wait...

    Despite these efforts, the errors persist. Could you please provide further guidance or alternative solutions to resolve this issue?

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  4. Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
    2025-06-27T07:58:46+00:00

    If the uninstall tool fails, you will have to do a manual uninstallation of Office. See https://support.microsoft.com/en-us/office/manually-uninstall-office-4e2904ea-25c8-4544-99ee-17696bb3027b.

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  5. Anonymous
    2025-06-27T08:31:16+00:00

    Hi Aiden.C - MSFT,

    Can you share me the file, i encounter the same issue as well.

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