Error code 30015-45 (193) and 0-2031-(17002)

Anonymous
2025-02-26T15:26:30+00:00

I tried to instal office 2024 on my laptop. But there are two messages popping up:

"Something went wrong.

Sorry we ran in to a problem.

Error code 30015-45 (193)"

after closing the message, a second one pops up:

"Could't install

We're sorry, we had a problem installing your Microsoft 365 and Office program(s).

Is your internet connection working? Do you have enough free space on your main hard drive?

Please try installing again after you've checked the above.

Error Code: 0-2031-(17002)"

I can confirm stable internet connection and free space on hd (170GB). Is there anyone who could give me a hint, which steps to proceed and how to solve the two error codes?

Thanks and regards

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2025-06-06T11:30:32+00:00

    can you share file with me i am having the same issues, cannot uninstall, get this error code

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  2. Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
    2025-06-06T12:11:02+00:00

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  3. Anonymous
    2025-06-15T01:41:59+00:00

    Boa noite, estou com o mesmo problema, tem como enviar o arquivo para executar:

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  4. Anonymous
    2025-06-15T20:03:08+00:00

    Can you please share the file with me? Thank you.

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  5. Anonymous
    2025-06-16T06:07:54+00:00

    I have same problem, can you share this file with me?

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