Error code 30015-45 (193) and 0-2031-(17002)

Anonymous

I tried to instal office 2024 on my laptop. But there are two messages popping up:

"Something went wrong.

Sorry we ran in to a problem.

Error code 30015-45 (193)"

after closing the message, a second one pops up:

"Could't install

We're sorry, we had a problem installing your Microsoft 365 and Office program(s).

Is your internet connection working? Do you have enough free space on your main hard drive?

Please try installing again after you've checked the above.

Error Code: 0-2031-(17002)"

I can confirm stable internet connection and free space on hd (170GB). Is there anyone who could give me a hint, which steps to proceed and how to solve the two error codes?

Thanks and regards

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43 answers

Anonymous

2025-04-15T16:12:06+00:00

hello! can you send me the file too please? thanks
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Anonymous

2025-04-24T02:44:32+00:00

Hello Aiden.C - MSFT, I could not open any Office files today and received the same error messages noted above when trying to reinstall. Can you please share the document with me too?
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Anonymous

2025-04-24T21:35:07+00:00
Hello

Please add me to the list- I am having the same probelm.

I tried the instructions for the link provided on March 20

This did not work either
- but I am trying to bypass office 2021, not office 2016
PLEASE HELP !!!
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Anonymous

2025-04-27T02:03:06+00:00

I am having the same problem installing M365. Can you help me by sending the file too?
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Anonymous

2025-04-27T05:32:51+00:00

Hi

I have same problem. Can you send same fil
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