Microsoft authenticator not working on new phone after trying everything suggested

Question

Microsoft authenticator not working on new phone after trying everything suggested

Anonymous

I have a work account where I require Microsoft authenticator to log in to multiple resources, yet when I got a new phone it stopped working, I've tried all the suggestions listed for similar situations yet it still doesn't work. I am logged into the app on my new phone but I do not receive any codes when prompted so I cannot access necessary resources for work. I don't know what else to do, and I need this to be solved. I would like to speak to someone but it is quite challenging to find where to do so. Would love some help.

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Answer 1

Can you try removing the account and then adding it back. Here's how:

Open the Microsoft Authenticator app on your new phone.
Tap on the account that’s not working.
Tap the three dots (menu icon) in the top-right corner and select Remove account.

Then, try adding your work account again:

            - If it doesn't work then you need to reach out to your organisation IT support and ask them to Add a new phone.

Sometimes, after switching devices, the 2FA setup may not work properly because the old phone was tied to the authentication method.

Access your Microsoft Account Settings (on a computer or in a browser).
Go to the Security section, and disable and re-enable two-factor authentication.

• Follow the instructions to set up the Microsoft Authenticator app on your new phone, including scanning a new QR code.

Hope it helps!