I cannot duplicate a sway? Why has this stopped working?

Anonymous
2025-02-24T16:29:34+00:00

I used to be able to duplicate my sways so I can edit and amend.

Now I cannot duplicate my sways. It just keeps coming up with 'there has been an error in duplicating this sway'.

Is there a general fault or am I doing something wrong now or has something changed?

Microsoft 365 and Office | Sway | For home

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  1. Anonymous
    2025-02-25T07:19:03+00:00

    Hello Caroline,

    Welcome to the Microsoft Community.

    Thank you for using Microsoft products and contacting the Microsoft community. It looks like you're having problems duplicating Sway presentations.

    As you mentioned, this may be a recent general fault with Sway, and there have been several users reporting a similar situation in the community. We're sorry to hear that this has caused you inconvenience.

    You can try clearing your browser cache or accessing Sway using a different browser or device and try again to see if the problem persists,(Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.  )

    If it still doesn't work, and therefore the issue is most likely related to the Microsoft servers, this type of issue may improve over time. We recommend that you wait a while (A few hours or a day) and try again later to see what happens.

    Best regards,

    Ian - MSFT | Microsoft Community Support Specialist

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