Why is my computer still using Microsoft Office 2021 after installing Office 2024?

Anonymous
2024-10-03T23:45:42+00:00

I just bought and installed the stand-alone Microsoft Office 2024 (Home & Business edition, 64-bit) after using Microsoft Office 2021 since it came out several years ago. I was expecting my Office files I open in Excel, Word, and PowerPoint to open in Office 2024 tonight, but they're still opening in the Office 2021 apps (and it's not just a matter of 2024 still carrying 2021 logos because none of the features new to 2024 are there; it's just the same layout as always).

I can't even find any .exe files in my Program Files → Microsoft Office → Office16 folder. Everything is still intact in the Microsoft Office 15 folder, but that "Office16" folder has hardly anything in it, and definitely nothing that looks like it could launch an app. I am reasonably sure that my computer isn't the issue: I'm running Windows 11 Pro on an MSI Titan with three SSD cards and 64 Gb of RAM. I've rebooted my computer twice, just in case it was one of those Microsoft things about installations not completing until the reboot, but that didn't help. So what's going on? Did I just pay $250 plus tax for vaporware?

***Moved from Microsoft 365 and Office / Other / For business / Other***

Microsoft 365 and Office | Install, redeem, activate | Other | Windows

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  2. Anonymous
    2024-11-14T18:23:23+00:00

    I was having the same issue as everyone else. My solution turned out to be pretty simple: Open one of the MS Office Apps (Word, Excel or Powerpoint). On the Home page of the App, select the "Account" option in the bottom left corner of the screen. The next page will show what version of MS Office you are using. Beneath it, select "Switch License" and select 2024 version, I only had to do this once (I opened Word) and it applied Office 2024 to all my Apps. Now, whenever I open any of the apps they all show Office 2024! Hope this helps other users because I was as frustrated as everyone else!

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  3. Anonymous
    2024-11-13T19:20:16+00:00

    I am grateful to you. As I had suspected, it wasn't just a matter of deleting files; it had the feel of something that needed to be fixed in its entirety at the registry level.

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  5. Anonymous
    2024-10-29T15:19:25+00:00

    They haven't responded to this thread once in nearly a month? What makes you think they're going to respond now?

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