How to disable or remove Copilot in Office 365 Personal

I am so fed up with this. I've spent two days online and on call to Microsoft help trying to get rid of Copilot - which interferes with my work and slows Word down. There is no option to change my subscription in my account. No one in the help desk knows how to fix this. All anyone can tell me to do is uninstall, download a new version but DO NOT update it so that you don't get Copilot. That's what I've had to do to get back to work. But I can no longer share my subscription with my university student daughter as any app that utilizes AI means an automatic fail for her course. What exactly am I paying for? I've wasted time and energy on trying to get rid of a product I didn't ask for, don't want, and apparently can't opt out of.

I'm in New Zealand. Does anyone know how I can change my subscription to Family Classic?

Hello StephenPetrie，

Welcome to the Microsoft Community.

Microsoft has recently been experimenting with new Microsoft 365 subscriptions (including the AI tool Copilot) to meet the needs of different users. As a result users in some areas may notice some changes to Microsoft 365 with Copilot being added to Microsoft 365.I fully understand the inconvenience this may cause, especially for some users who do not expect to use this AI feature.

If you prefer to use Microsoft 365 apps without Copilot at all. Please refer to the following to try to switch back to your old subscription.

• Visitaccount.microsoft.com/services.
• Select the Microsoft 365 Personal subscription you have and select “Manage”.
• Select “Unsubscribe”.
• View “Switch to a subscription that suits you better” and select “Microsoft 365 Personal Classic”.
• After following the instructions to complete your subscription. Your subscription will automatically renew to Classic when its existing subscription expires.

However, the above method is for switching your subscription to Classic and you will not be renewing your subscription to Microsoft 365 Personal with Copilot, but since the update to the Microsoft 365 app has already been completed, you may not see the changes to the features and interface in 365 right away.

We recommend that you uninstall your current version of Microsoft 365 and click on the link below to install the Microsoft 365 installer that I have provided for you, install it and log in to see if the Copilot service is now gone.

Click the link below to install: https://officecdn.microsoft.com/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/O365HomePremRetail.img

I hope this is useful and please feel free to ask any questions.

Best regards,

Ian - MSFT | Microsoft Community Support Specialist

Hi Ian,

Thanks for posting the information and instructions to switch Office 365 subscription.

The actual subscription that I have is Family which includes 5 other subscriptions, I incorrectly posted Personal as my subscription.

So, it's not just myself, but others on the same subscription. who also don't want Copilot.

What needs to happen with the Family Subscription not to have Copilot?

What surprises me, is that in Outlook 365, there is the option in the top right corner to "Try the new Outlook" that can be turned on by the user, which I haven't tried and don't want to. That is all users want is the option like Outlook to turn Copilot on if you wanted it on, not have it automatically enabled without the option to at least disable if not remove it.

Hi - That link to install office 365 without copilot doesn't work. Could you please repost a functioning link. Thanks.

The link to install the 365 without Copilot doesn't work. Please post a functional link. I'm in Australia if that makes a difference.