Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-11-21T14:54:05+00:00

    I bought a new laptop and have the Family edition of Office 365 and wanted to install it on my new computer. I get the same page message about not being able to access my subscriptions so am unable to install it. I tried to click on the install link but it takes me to my account page where once again, cannot access my subscriptions.

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  2. Anonymous
    2024-11-21T17:14:49+00:00

    There should be a link that came with the subscription that bypasses the subscription link and allows you to install it.

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  3. Anonymous
    2024-11-22T16:30:35+00:00

    Been monitoring this for awhile and today when I logged into my O365 Subscriptions page it showed my expiring subscription and offered a way to renew. Now I'm just waiting on the O365 Family subscription price to go on sale for Black Friday.

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  4. Anonymous
    2024-11-22T16:53:18+00:00

    I have been checking every few days and as of this morning, I can see the status of my Microsoft 365 account. It looks like they may have fixed the problem. (I had recently purchased a new code using the AAFES Veterans Day Sale and was able to enter it online as I have done for the past several years. My account is now good thru April 2027. I had not planned to stack another renewal this time but went ahead to ensure it works correctly.)

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