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I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.
URL: https://account.microsoft.com/services
error:
Something went wrong on our end. Give it a few minutes, then try again.
TraceID: XLnFXFNKWECvd11K.9.79
Screenshot:
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For those interested in how to reproduce:
Use a web browser and go to: https://account.microsoft.com/services?lang=en-US#main-content-landing-react
You will see something like this:
I agree, the problem has not been fixed.
No explanation why some are still seeing the issue or what the steps are to resolve - perhaps its account related - rather than some having a different issue or are looking at a different site - hopefully more will get fixed soon
After having that exact same error for weeks on all devices its now OK today (the Services and Subscriptions page now shows Game Pass sub and purchased products etc and the sub can now be managed and the subscription and storage usage summaries on the account main page are now OK too) thats with both Chrome and Edge browsers.
Nope, definitely not fixed for me. Just checked now (14 Nov 2025), exactly the same as before.
It has been fixed for me. I can now open my subscription page.