Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-11-14T13:29:29+00:00

    I have just redeemed an MS335 Family Code at office.com/setup.

    Since then, all Microsoft subscriptions are visible again.

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  2. Anonymous
    2024-11-14T16:03:17+00:00

    Can confirm - it does now seem to be fixed

    • the Services and Subscriptions page with 365 and Game Pass subs
    • the subscription summary and storage usage summary on the account main page

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  3. Anonymous
    2024-11-14T16:47:22+00:00

    This is not resolved. I am still getting the same error message when clicking on Services & Subscriptions. Did you do anything else to resolve this?

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  4. Anonymous
    2024-11-14T16:49:09+00:00

    Still Doesn't work for me. Trying multiple browsers, signing out and back in, etc.

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  5. Anonymous
    2024-11-14T18:16:30+00:00

    Nope, still not fixed. The people claiming it was fixed must have had a different issue than the rest of us or they aren't looking at the same site we are. Pretty crazy that microsoft with all their resources can't hire an intern for a couple of hours to fix a website.

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