Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-11-17T02:34:02+00:00

    Completely agree with you there.

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  2. Anonymous
    2024-11-16T15:20:08+00:00

    Calling MS Support is useless. Don't waste your time if you're trying to get assistance. They will put you on hold or just hang up on you because they don't know how to address the situation. I really hope Microsoft figures this out.

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  3. Anonymous
    2024-11-16T14:01:15+00:00

    Same here. Time to use Libre Office or just switch completely to MacOS.

    This has attained the level of incompetence & mismanagement that will require a class action suit to correct IMO. Microsoft has become too big to fail and simply doesn’t care.

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  4. Anonymous
    2024-11-16T13:50:45+00:00

    Problem is while you can mange the Xbox subscription through the Xbox it’s self you are unable to mange the Microsoft 365 subscription. If they would add the ability to manager that through the Xbox as well then it wouldn’t be so bad.

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  5. Anonymous
    2024-11-16T13:33:32+00:00

    Though I will metion that if your trying to modify an xbox subscription you can use the xbox settings and it will work because it doesn't use the webpage. ps I'm talking to support right now and they refuse to belive i can't access it and are walking me through using the website, infuriating.

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