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I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.
URL: https://account.microsoft.com/services
error:
Something went wrong on our end. Give it a few minutes, then try again.
TraceID: XLnFXFNKWECvd11K.9.79
Screenshot:
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Been monitoring this for awhile and today when I logged into my O365 Subscriptions page it showed my expiring subscription and offered a way to renew. Now I'm just waiting on the O365 Family subscription price to go on sale for Black Friday.
There should be a link that came with the subscription that bypasses the subscription link and allows you to install it.
I bought a new laptop and have the Family edition of Office 365 and wanted to install it on my new computer. I get the same page message about not being able to access my subscriptions so am unable to install it. I tried to click on the install link but it takes me to my account page where once again, cannot access my subscriptions.
Did you find a way to enter your new key? And, if not, what happened last week when you reached the expiration date?
I've got an expiration coming up in two weeks. I have my 12-month renewal subscription key. But it doesn't look promising that anything useful has happened yet. (Still have another 6 pages of this thread to read..., but since the same errors are resulting when I try to get to the subscription.... yeah. Frustrating!)
Thank you for filling us in on status to date. But your support center was gaslighting us and hanging up when the going got tough. Also techs just closing trace ids When no attempt was made.
As far as I know Copilot Pro is not included with 365. Nor am I a subscriber and why is this on the same screen, with the same "We couldn't load your subscription. Refresh and we'll try again."
Microsoft Copilot ProYour everyday AI companion
We couldn't load your subscription. Refresh and we'll try again.