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I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.
URL: https://account.microsoft.com/services
error:
Something went wrong on our end. Give it a few minutes, then try again.
TraceID: XLnFXFNKWECvd11K.9.79
Screenshot:
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Has anyone tried to uninstall the last major windows update (sept 24 ish)? also Copilot now also shows as Not available for this account? thanks
Still broken for me as well
Please note that none of the “work-arounds” listed in this thread addresses or resolves the basic issue of Subscription page not loading. They may be helpful in renewing subscriptions or may not since you still will not be able to actually view your subscription information. In my case, I was double billed because of the underlying issue and good luck getting the billing issues resolved when you are not allowed to speak with a live human customer support representative.
microsoft365.com/renew still appears to work for paid rather than code renewals
W11 Settings -> Account has previously displayed basic Office and Games Pass subscription info but expiry dates now appear to be missing and it also just re-directs to these broken web pages when you go further
Now the only place I can find a Game Pass expiry date is in the Settings in the Windows Xbox app
This link didn't work for me and instead took me to the general support page. I entered the link microsoft365.com/setup, then chose to enter the license key, that brought me to a page where the key could be entered, then it redirected me to a "Welcome to your Microsoft 365" page. There was a gear symbol link in the upper right to manage my subscription, and when clicked brought me to the error page that stated "Something went wrong on our end. Give it a few minutes, then try again. TraceID: sXuKaocHqU2aKGSE.11.165" The problem still exists, I am unable to view or manage my subscriptions.
Looks like it's time to pound Microsoft on social media.