Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Have been having the same issue for weeks. Unable to manage my Office 365 and Game Pass Ultimate subscriptions. My O365 subscription expires on Nov 15th. Since this issue has been going on for a month with no resolution, I am not holding my breath that they will fix it by the 15th. How many customers is this affecting? Must not be very many or they would be losing millions. The fact an issue of this magnitude is taking so long for Microsoft to resolve is very troubling and makes me lose faith in Microsoft's ability to provide premium services. Did Microsoft lay off all their contract employees that knew how to fix this issue? Would not surprise me, as this is what they do in many of their development divisions such as their gaming studios. Once something is built and working, they fire everyone involved in creating it with zero regard for how they will maintain it. This should be a very straightforward and easy fix but clearly Microsoft is too inept to fix such a critical issue.

Same here. Contacted by chat yesterday and told me it was a known problem and all i have to do is to wait.

Same issue here. I’ve been tying to since Tuesday to update my subscription with a new product key and now it expires in two days. I keep getting the Trace ID error and the Services and Subscriptions page never loads. It is quite concerning that this issue has existed for more than a month and is still not resolved.

Brillb - I just wanted to say thank you!

I came across your post since I'm having the same issue and had to smile at your response - clearly showing an intelligent level of understanding of all the backend coding whatchamacallit. That yes, you have considered this that and the other prior to asking your question.

I have an intelligent level of understanding that I do NOT know all the backend coding whatchamacallit and it makes me feel better that perhaps the usual "well, did you try to reboot your computer, miss" question might not (this time) be the solution that I always dread.

I have been refreshing> waiting > refreshing > waiting > refreshing > rebooting > standing on one foot while turning in circles, patting my head with one hand and my nose with the other> refreshing > rinsing and repeating for a few MONTHS now. (off and on). It's frustrating to me because I don't know what I don't know and I don't know what to ask so, while my smarts are in other areas, it's never fun to feel dumb. But now I don't have to! :) I'm guessing it's even more frustrating for you because you DO know what you do and still haven't been able to get an answer/fix.

The fact that I had to search for myself to find that it was a "common issue" is comforting and frustrating too ... but I'm not going to pull at that thread today.

Anyways, I hope this gets fixed and that I'll be able to ride on your coat tails for a fix on mine, so thank you.

... I'm not really expecting any responses - just felt compelled to comment..... and appreciate the irony of the message at the top of this page that the notification system in the community is partially broken.....

.....I'm wondering if the delays in fixes might be a staffing issue..... hmmm.... hey, Microsoft, I've got a couple decades in HR and some extra time (if you couldn't tell).... maybe I could help you help me...... call me...... ;)

I'm having the same problem. I guess now might be as good of time as any to de-Google and de-Microsoft my life.

Why renew a non-working service?