Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-11-05T15:43:39+00:00

    Exact same error message, unable to see Services or subscription page, so no download link, no management of family members.

    And I see this hasn't been unresolved for over a month, appears MS is incapable of fixing its services in a timely manor these days.

    Tried Edge, FF & Brave all equal the same result.

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  2. Anonymous
    2024-11-04T21:09:37+00:00

    Same issue here. Really disturbing that Microsoft can't fix an issue like this. Makes one wonder why they should ever use Microsoft 365!

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  3. Anonymous
    2024-11-04T19:10:39+00:00

    Same issue with me.

    Windows 11 using Edge w/current updates, so 100% Microsoft issue somewhere.

    Without access to my Services & Subscriptions I am unable to update my Office 365.

    Disturbing to see how long this has been going on with no resolution in sight.

    Subscription model for software products are OK, HOWEVER the company must be able to process those subscriptions or they leave the consumer out in the cold.

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  4. Anonymous
    2024-11-04T12:52:20+00:00

    I am having the same issue. I contacted Support who told me to wait. It's been weeks.

    Like others in this thread, I'd like to share my 365 subscription with family members. I'm unable to do so and wasting a subscription I paid for.

    Please fix and allocate some free time for our subscriptions.

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  5. Anonymous
    2024-11-04T02:11:04+00:00

    Exact same problem. Add me to the list of customers who are unable to reach Microsoft "Support" for help.

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