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I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.
URL: https://account.microsoft.com/services
error:
Something went wrong on our end. Give it a few minutes, then try again.
TraceID: XLnFXFNKWECvd11K.9.79
Screenshot:
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I filed a complaint with the BBB about this a couple of weeks ago and have not received a resolution yet, but Microsoft does know about it. I recommend everybody else with this issue also file a complaint so the hire-ups at Microsoft have to acknowledge this.
I did this too. Problem is, when I click on my Start menu, my computer name, and then my MS365 account, it's still showing the OLD expiration date, despite me loading the new key to renew for a year.
Help Please-same issue and mu subscription is expiring
Although I can't see the subscription page, I was still able to find and manage my family members. See below. I tested it by adding one more email account earlier today and now just went back in and deleted that one.
I have had the same problem for several weeks. Not sure exactly when it started but cannot view and manage Microsoft products and subscriptions. My subscription isn't due to expire until at least Apr 2025 but I was checking to be sure it's up to date. I can access my order history which shows that I've "paid with redeemed code" starting in Feb 2018. (Like at least one other user in this thread, I use the Microsoft 365 Family Military edition so always buy through AAFES.) I can see all of my Family Members listed in my account and everyone is able to use it for now. Hope they figure it out soon. I can't really switch to another product since I have other family members on the account and also use One Drive extensively.