Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-11-13T19:49:33+00:00

    I invited a new family member through the site via emailed link back on Nov 1st, and he still hasn't received it. Was your family member able to be added? I was hoping the invite would be a work around to sharing the subscription with the "subscription" page still down. I can see my most current (exp Sep 2025) subscription redemption under the purchase history, so not being able to share is insane. I also need to update devices since one of my shares is not in family group had a hardware change.

    I guess since most of us have already paid, correcting the problem isn't a priority.

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  2. Anonymous
    2024-11-13T14:31:25+00:00

    I am having this exact same issue since early October. I went through support who IGNORED me when I said it happens regardless of what computer or laptop (MacOS or Windows) or web browser I use to access my account page.

    I can't believe Microsoft has such an obvious problem with their flagship product and is unable to resolve it in over 45 days!!!

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  3. Anonymous
    2024-11-13T12:26:57+00:00

    I am having the same issue. Going on two months now :(

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  4. Anonymous
    2024-11-10T22:03:29+00:00

    Yeah, there, Twitter (X) was big on that with me last night and assured me that they were aware there was a problem last month, but it has been resolved but yet they’re online Support says they’re aware they’re still an issue and they have no idea when they’re gonna fix it, but a different rep told me there was no issue just to clear my cookies and everything. I told them they have me about to just be done with Microsoft all altogether.

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  5. Anonymous
    2024-11-10T21:15:51+00:00

    I would say this getting a little ridicules. Can't invite the wife or kids to the family account. So it appears the only choice is to buy another subscription for each of them or ????

    Common Microsoft. You can do better. There is no one providing any support from MS - other than clear cookies and cache....

    Real disappointed

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