Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-02-12T03:35:07+00:00

    Mine has been broken for weeks now, I can't access my subscriptions page no matter what browser or device I try.

    Mine is also broken still!

    Not a solution but a slight workaround.
    If you sign in to Windows (mine is Windows 11 if it matters) using your Microsoft account which has subscription. In Settings > Account Info you can see your M365 subscriptions and its expiry date. Also your xbox game pass subscription.
    Anything more takes you to the webpage and that is broken.

    Hoping this helps someone. I figured it out after weeks of trying in different browsers in different devices.

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  2. Anonymous
    2024-12-19T05:11:30+00:00

    After i received your comment i checked and mine is now working. I think thats about a week all up it was down

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  3. Anonymous
    2024-12-19T05:02:16+00:00

    Mine has been broken for weeks now, I can't access my subscriptions page no matter what browser or device I try.

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  4. Anonymous
    2024-12-13T01:34:49+00:00

    This happenning to me.

    Seems to be fixed for others now. Its been down for 3 days. The link provided does not take me to where it says it does

    Go to with Microsoft account:https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=account.microsoft.com

    I can't install any software. Help please

    Thanks

    John

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  5. Anonymous
    2024-11-23T07:07:44+00:00

    Mine is also, finally, working. I hope we get some extra months allocated for the inconvenience.

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