Microsoft Subscriptions page does not load for days - Something went wrong on our end. Give it a few minutes, then try again. TraceID: XLnFXFNKWECvd11K.9.79

Anonymous
2024-10-04T14:48:29+00:00

I am not able to look at my subscriptions. I have tried the past threads on this which have no resolution. I have tried talking to Microsoft support, who told me that I was required to wait 48 hours and try again. But it has been weeks, and this is not going away. Is it possible to talk to someone at Microsoft who can fix the error? This is on their server backend.

URL: https://account.microsoft.com/services

error:
Something went wrong on our end. Give it a few minutes, then try again.

TraceID: XLnFXFNKWECvd11K.9.79

Screenshot:

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  2. Anonymous
    2024-11-14T13:09:05+00:00

    Connection does not have anything to do with the issue. This issue has been going on for almost 2 months and Microsoft has admitted on a few occasions that they were aware of it and that they thought they fixed it to find out they did not. They also said that they do not know when it will be fixed and when I spoke to them last they thought it has to do with their new release.

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  3. Anonymous
    2024-11-14T12:32:14+00:00

    go to this lick and check your connection: https://testconnectivity.microsoft.com/tests/exo

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  4. Anonymous
    2024-11-14T11:39:48+00:00

    I've tried working with Microsoft on this through a complaint filed with the BBB but their level 3 technicians don't want to talk to me. I recommend everybody here talk with their local media companies so we can get Microsoft's wrongdoing in the spotlight. Since they haven't provided the services we've paid for in over 6 weeks, I also think we need to raise a class action law suit against them, but I don't know the steps to start that.

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  5. Anonymous
    2024-11-14T04:26:16+00:00

    I thought this was just me until multiple days passed and I couldn't access my subscriptions on iPhone or any of the multitude of browsers on my Windows laptop. Scouring Google didn't come back with any results at all, so I finally checked the place least likely in the world to offer a useful solution to Microsoft product issues, Microsoft Support.

    It's almost comforting knowing I'm not the only one. It's also extremely discouraging. Do they really have such a poor grasp of their own systems? I think the implications of the answer to that question are frighteningly far-reaching.

    And the only reason I came here is that I want to update my Game Pass Ultimate subscription, which I'm not using at all, and whose price they've jacked up twice this year, and now they are literally preventing me from doing that. This is really perverse.

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