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Greetings,
Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).
I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.
I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.
Any advice is most appreciated!
Thanks
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello
I've been dealing with this issue for the past few months and was hoping it would be resolved by now. I work with Word documents that contain extensive tracked changes and comments, and it's incredibly frustrating that others can't see my comments when I share the file. any suggestions?
I am having the same issue, and pasting into another document DOES NOT fix this for me. This is extremely frustrating. Does Microsoft have a solution yet??
Chloe,
Which specific issue with comments are you referring to?
What I wrote previously still applies, and I repeat it below.
The latest word from Microsoft on this is that if a comment is associated with text marked as a deletion, the comment won't display in the Contextual view (but the comment will display in other views). This is a known limitation, and it is not going to be fixed.
What is still being investigated is an issue with invisible comments when the commented range is marked with other types of tracked changes (formatting changes, in particular).
Microsoft has been made aware of this issue, as I stated in an earlier message in this thread.
However, I still recommend anyone who is seeing this to report it directly to Microsoft using Help > Feedback > Report a Problem.
All of the content in my documents are confidential. There is really nothing to show. The disappearing comments disappear.
I'm having the same exact issue. Has this been resolved - or is there at least a temporary workaround beyond copying and pasting into a new document?
Are you saying that copying and pasting into a new document fixes the issue in your document? In that case, document corruption is a likely underlying cause.
I haven't received any further updates from the Office team since late August, when I was informed that the issue is being investigated.