Some comments not appearing in contextual view, but appear in list view.

Anonymous
2024-09-21T00:50:47+00:00

Greetings,

Since the last update (currently running MS Word Version 2408 (Build 17928.20156), some of the comments that I make in Word documents do not appear in contextual view, even though they appear in list view. I am not able to click on them in the text and have the comment appear in contextual view. After I make some comments, they disappear and are only available in list view. I am working on an important paper for the top medical journal in the world, and it is debilitating as an editor to not be able to make comments. This document is shared with 20 people. It has also happened in another document that I am working on for another client (in this document, it happened before the document was shared).

I called support. They cannot help and claim that it is not a Microsoft issue. I have copied and pasted the text with the broken comments into a new document and the problem still occurs. Saved the document to my PC (instead of OneDrive) and the problem still occurs. I have accessed the document on another computer and the problem still occurs.

I am beyond frustrated. My colleagues, global leaders in their fields, are mainly older and are technologically challenged. They will not understand if I tell them to look at the comments in list view instead of contextual view. Essential comments will be missed. I just need it to work properly. I am beyond frustrated.

Any advice is most appreciated!

Thanks

Microsoft 365 and Office | Word | For business | Windows

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  1. Anonymous
    2025-03-07T15:46:33+00:00

    There's a potential fix in the Current Channel build that was released on March 5, 2025. See the fourth bullet point under the resolved issues for Word. (also pasted below)

    https://learn.microsoft.com/en-us/officeupdates/current-channel#version-2502-march-05

    I installed this build on a test machine, and all comments are now showing correctly in Contextual View.

    Version 2502: March 05

    Version 2502 (Build 18526.20144)

    Resolved issues

    Word

    • Resolved an issue when using Track Changes where comments may not be visible in contextual view until changes are accepted or rejected.

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  2. Anonymous
    2025-02-22T04:00:53+00:00

    No, unfortunately. This is still an issue. It is maddening.

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  3. Stefan Blom 352K Reputation points MVP Volunteer Moderator
    2025-02-05T08:04:51+00:00

    The latest word from Microsoft was very clear that the issue with comments being invisible because they are associated with text marked for deletion is not going to be fixed. Priorities can change, of course, but I got no indication that this is likely to happen. Obviously, it would be wrong of me to pretend that change is possible, when it appears not to.

    The other issue you mention, which applies to comments and formatting changes, is still being investigated. (This is also made clear in my previous reply.) Do send additional feedback to Microsoft, if necessary. The developers are not going to read the forums.

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  4. Anonymous
    2025-02-05T02:48:22+00:00

    Helpful, thanks!

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  5. Anonymous
    2025-02-05T02:06:06+00:00

    Thank you for this!! I second this message.

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