OneNote sync failure error code: 0xE00009C8 bb0ur

Anonymous

Rebooted my PC today to finish Windows updates and now get this on all notebooks: "OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE00009C8 bb0ur)"

I've closed all notebooks, logged out and back in to my account and can open the notebooks but they all say "There aren't any sections here'.

The following I've done multiple times over the last 56 hours trying to resolve the issue: I've rebooted, performed O365 repair, SFC /SCANNOW, uninstalled/reinstalled O365, ran SARA to completely uninstall O365 the reinstalled, deleted the cache folder in the appdata folder, logged out of OneNote and back in, deleted all entries related to OneNote or my OneDrive account from credential manager. All of which did nothing to resolve the issue. I can open the notebooks on the web app, but when I try to open them in the desktop app from the web app it prompts me to login, I do, then it gives an error message: "We couldnt open that location. It might not exist or you might not have permission to open it." I'm able to create new notebooks from the desktop app tath get saved in my OneDrive, but I can't open any existing OneNote notebooks from my OneDrive.

I have multiple OneNote notebooks with hundreds of pages that I've accumulated of the years so I am not going to recreate (copy/paste) all of the content into new notebooks. Feels like a bad Windows update. Please help!

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Anonymous

Hello Dime_Baggins,

I'm a Product Manager from the OneNote team and I thank you for taking the time to explain the issue in detail.

We acknowledge that there's a known sync issue which is affecting some of our users on OneNote Windows app. We are actively working to fix this issue. In the meanwhile, you can access your notes from the OneNote Web app at onenote.com. Thank you for understanding.

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Answer accepted by question author

Anonymous

Hello OneNote community, thank you for your patience as we investigated this syncing issue. We've deployed a fix as of this morning and sync reliability is being restored today (Sept 3rd). To get your notes back in sync, right-click your notebook in the desktop app and select "Sync This Notebook Now." If you're still having issues by the end of the day, please feel free to post in this forum.

We really value all of our incredible users and thank you for sticking with us!

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123 additional answers

Anonymous

2024-08-30T20:21:34+00:00

We are having exactly the same problems as everyone on this thread. I have a number of students and therapists reporting to me who are all having the same issue. We have had no choice but to advise our therapist/employees to discontinue use of OneNote
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Anonymous

2024-08-30T20:19:29+00:00

I just had a call back from the level 2 microsoft troubleshooting representative.

i am trying to impress them that it is a more systemic issue rather than isolated event citing this speedily growing thread.

I was informed that this issue did not garner enough attention as there are no logged cases as far as they know apart from mine (this forum does not count apparently). If it is not a systemic issue it will be difficult for them to escalate this further up to engineer a fix.

In order for microsoft to pick up enough complaint tickets and recognise this issue, I will urge all of you with similar issues reporting the issue via troubleshooting.

Mia Zhao had made some suggestions on reporting. The way i get to microsoft was:

Setting > system > troubleshoot > other troubleshooters

> programme compatibility trouble shooter (press Run)

> press button for "Contact Support" at bottom

> select product "microsoft 365 and office"

> category "technical support" > confirm

> webchat with support team to log the issue

Hours of operation for my region:

Saturday:10:00 - 17:30Sunday:10:00 - 17:30Monday:09:00 - 20:30Tuesday:09:00 - 20:30Wednesday:09:00 - 20:30Thursday:09:00 - 20:30Friday:09:00 - 20:30 The time is displayed in time zone (UTC+01:00) Dublin, Edinburgh, Lisbon, London.

thanks
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Anonymous

2024-08-30T19:31:08+00:00

I've work in our IT department and just did a fresh install of Window 11 22H2 updated fully, installed O365 with OneNote version 16.0.17726.20206. So that makes 3 PCs of mine that have the exact same issue. From what it looks like it's not localized to my account as many other users on this thread are apparently experiencing the same issue so I don't see the value it escalating through our MSO admin as it seems to be related to a recent MS update. Are you able to escalate on your end?
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