After updating Access in Office 365 to version 2408, the MSACCESS.EXE process remains after exiting Access.

Anonymous
2024-08-20T05:08:41+00:00

After applying the quality update for the latest channel (preview version) of Microsoft Access (64-bit), version 2408 (build 17928.20066) dated 8/14, the MSACCESS.EXE process won't end even after closing Microsoft Access application.

The reproduction steps are as follows:

  1. Create a form named Form1.
  2. On Form1, create a command button named Command1.
  3. In the Click event of Command1, write "Application.Quit".

Run the application, click Command1 on Form1 to close the application. Afterward, when you check the Task Manager, MSACCESS.EXE process won't end.

This issue does not occur in the 32-bit version. I believe this is a bug. Can you advise where I should report this?

Rolling back to version 2407 resolved this issue.

Microsoft 365 and Office | Access | For home | Windows

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  1. Anonymous
    2024-09-10T17:13:53+00:00 
    *I updated via "Update Now" in the "File - Account" section a few minutes ago, and Microsoft Office 365 told me it was installing updates.*

    After it was done, I went back into Access and was still on version "Microsoft 365 MSO (Version 2408 Build 16.0.17928.20114) 32-bit". I checked for updates again, and there were no further updates.

    Maybe they aren't simultaneously pushing the update to everyone, even though it is September 10th?

    Also, the current channel release history (https://learn.microsoft.com/en-us/officeupdates/current-channel)has not yet mentioned version 17928.20156.

    The release notes are usually published several hours to 1 day later than the updates are available.

    Did you perhaps change to an older build before and stopped the updates, which was one of the workarounds before the fix came out?

    Nope, never changed back to an older build (or a different channel) and never stopped the updates.

    But I noticed something in Access. If I go to "Account" in Access, I see this version:

    But if I click "About Access", I see this version:

    Is it normal for it to show me two different versions/build numbers? Should I assume I am on the latest version version 17928.21056, which is shown in the first screenshot above, even though the "About" section shows me an older version number/build?

    Thanks.

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  2. Anonymous
    2024-09-10T15:46:17+00:00

    Microsoft planned a fix for the Current Channel for Patch Tuesday, Sep 10. The update is version 2408 build 17928.20156*. If you do not receive it automatically, you can retrieve it by choosing* Update Now on File - Account*. If you were affected by the bug, please let us know if the update fixes the problems for you.*

    I updated via "Update Now" in the "File - Account" section a few minutes ago, and Microsoft Office 365 told me it was installing updates.

    After it was done, I went back into Access and was still on version "Microsoft 365 MSO (Version 2408 Build 16.0.17928.20114) 32-bit". I checked for updates again, and there were no further updates.

    Maybe they aren't simultaneously pushing the update to everyone, even though it is September 10th?

    Also, the current channel release history (https://learn.microsoft.com/en-us/officeupdates/current-channel) has not yet mentioned version 17928.20156.

    On a side note, when the Office 365 updater was installing, it told me it would shut down all running Office apps. It was taking forever. I opened Task Manager, and I had over 40 Excel.exe processes running (that I didn't know about), and the Office 365 installer took forever to shut all of those down. On my Access app, I do a lot of exporting to Excel, so I guess this problem of the executables not closing also extends to Excel when Access opens it to create a spreadsheet.

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  3. Anonymous
    2024-09-10T01:16:05+00:00

    revert back to old version is the workaround but the problem is i can't stop automatic update 365.. after 3 times downgrade then sometimes it will be updating to 2408... now my technical support is trying to disable automatic update... :(

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  4. Anonymous
    2024-09-06T11:19:27+00:00

    In our PCs the problem occurs with the 32-bit version. It started end of August.

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  5. Anonymous
    2024-08-23T18:03:23+00:00

    Hi,

    > I'm having the same issue...
    > When I try to go back to the previous build,...

    For our reports to Microsoft we always need the version and build number where people see the problem and if possible a version and build number where they don't see it.

    Servus
    Karl
    ****************
    Access Forever News DevCon
    Access-Entwickler-Konferenz AEK - 19./20.10. Nürnberg

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