Unable to open files from OneDrive personal vault

Anonymous
2024-09-01T20:54:29+00:00

I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".

Here are some of my observations:

  1. That happens despite being already fully authenticated - otherwise we won't even been able to even make the file selection.
  2. My default app in charge to open that file type is part of Microsoft's own and properly installed Office 365 suite. Therefore, it was *supposed* to have been installed with the right permissions already set up for all use cases, including the OneDrive Personal Vault.
  3. I am the administrator on my Android phone. I can open update, delete or read any of my own 365 office files including any of the ones residing in OneDrive - not just on any of my phone's folders, but none that is part of my Personal Vault. By contrast, I don't have such an issue on any of my Widows systems. On Mac, the Personal Drive is not yet supported at all - fair enough. However, on Android, something has changed and it has changed lately.
  4. Never had any problems before, until about a month ago when I have accepted a new 365 Office official update/release from Microsoft. Ever since, this critical issue remained consistent no mater what I 've tried
  5. I have exactly the same issue on Android when trying to use the web app from any browser. Again, this did not happen before that bogus update.

I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.

As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.

Petre Suprovici,

A retired software architect and a Microsoft friend, not a hater

Microsoft 365 and Office | OneDrive | For home | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

55 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-04-08T19:38:13+00:00

    Microsoft must fix this issue asap.

    We pay a subscription that has also increased a lot this year and we don't have the service!

    I am waiting for Microsoft reply

    Thanks

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-04-08T22:37:10+00:00

    I have the same issue.
    On Android phone (S10+) and the files in the Personal Vault only are not able to be opened. everything else in OneDrive seems to be fine.
    The PV gives the same message when you try to open anything - "either the file has been moved or I dont have the permission to view them". Sometimes the pdf opens (so it can open it) and is then covered by the error message and immediately closes.
    This didnt happen before and happened around the time of my subscription renewal this year. In addition, the OneDrive on my laptop needed reinstalling - after which it stopped reading the thumbnails on my music files. I have had to find separate software to 'fix' this very slowly one file at a time.
    What changed in OneDrive and can I roll it back to when it worked?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-04-09T12:05:24+00:00

    I am having the same issue starting yesterday. When I attempt to open a file from my personal vault on my Samsung S24+, I get a message stating "Can't open file. This file has been moved, deleted, or renamed." I have not moved or renamed the file. I am able to locate and open it without issue on my PC. I tried restarting my phone, clearing the app cache and data, and signing in/out of the app with no success. This file has important information I need to be able to access from my phone. Please advise. Thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-04-09T18:29:25+00:00

    I’ve tried the same things as you but they haven’t fixed it.

    I logged a support request with MS but no response so far.

    They did respond when I had a similar problem a couple of weeks ago, but I had already “fixed” it myself by signing out and in. It didn’t work this time.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-04-10T10:34:43+00:00

    Same problem here, seems a major bug in Personal Vault. I'm also still having trouble opening the personal vault through file explorer on my Windows PC. At this point I can only access it via the OneDrive website. Very frustrating.

    Was this answer helpful?

    0 comments