Unable to open files from OneDrive personal vault

Anonymous
2024-09-01T20:54:29+00:00

I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".

Here are some of my observations:

  1. That happens despite being already fully authenticated - otherwise we won't even been able to even make the file selection.
  2. My default app in charge to open that file type is part of Microsoft's own and properly installed Office 365 suite. Therefore, it was *supposed* to have been installed with the right permissions already set up for all use cases, including the OneDrive Personal Vault.
  3. I am the administrator on my Android phone. I can open update, delete or read any of my own 365 office files including any of the ones residing in OneDrive - not just on any of my phone's folders, but none that is part of my Personal Vault. By contrast, I don't have such an issue on any of my Widows systems. On Mac, the Personal Drive is not yet supported at all - fair enough. However, on Android, something has changed and it has changed lately.
  4. Never had any problems before, until about a month ago when I have accepted a new 365 Office official update/release from Microsoft. Ever since, this critical issue remained consistent no mater what I 've tried
  5. I have exactly the same issue on Android when trying to use the web app from any browser. Again, this did not happen before that bogus update.

I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.

As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.

Petre Suprovici,

A retired software architect and a Microsoft friend, not a hater

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2025-04-05T17:07:02+00:00

    I have the same issue of Petre

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  2. Anonymous
    2025-04-06T06:23:08+00:00

    I too am.experiencing exactly this problem. Has it been resolved yet.

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  3. Anonymous
    2025-04-07T10:14:53+00:00

    Hi William

    I have another issue compare to 

    September 2024

    When I move files to my Personal Vault I can no longer open them since the subscription was renewed in this year 2025 and I payed your quote

    The message is:

    "F24Saldo2024.pdf it may have been moved or deleted or you may not have permission to edit it" as the attached image

    So I cannot see pdf files in my Personal Vault

    Can you help me asap?

    Awaiting your prompt reply

    Regards

    Luigi Rizzo

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  4. Anonymous
    2025-04-08T09:28:55+00:00

    Kind reminder

    I specify I am unable to open files from my Personal Vault by my phone

    Samsung m51 software Android

    Awaiting your upgrade asap

    Thanks

    Luigi

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  5. Anonymous
    2025-04-08T16:57:06+00:00

    Same happens to me, as of this afternoon. The screen shows a dim view of the contents of the document behind the error message, so clearly OneDrive can find and open the file.

    I’m signed into the same account on iPad and phone (Android) so there is no sharing involved. iPad works fine with the vault (at the moment…)

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