A Microsoft file hosting and synchronization service.
You are welcome Montanatiger :)
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I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".
Here are some of my observations:
I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.
As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.
Petre Suprovici,
A retired software architect and a Microsoft friend, not a hater
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You are welcome Montanatiger :)
I have the same issue.
I am having a similar issue!!!
I can log into my personal drive. Some files will open OK .
Other files I get this message:
"If this problem persists, contact your support team and include these technical details:
Correlation ID: 8fc1a8a1-803a-9000-3e8e-ffa03e24e697Date and Time: 6/17/2025 9:41:28 AMUser: gdmiller1@XXXXXIssue Type: User does not have permissions. "
Unfortunately I cannot access the most important files!!!
Hi,
I have the same issue not able to open a file in OneDrive personal vault returns a 404 error, please help me, thank you!
I am having same issue. This is not good at all as it holds a lot of sensitive information which was the main reason to use the vault and in particular microsoft and the subscription I pay. It seems this has been going on for since last year. It only started occurring for me in the last 3 months. I can open word documents however images and pdfs it says I have not unlocked my vault