A Microsoft file hosting and synchronization service.
Hi Joanna
Me too!
Ciao
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I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".
Here are some of my observations:
I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.
As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.
Petre Suprovici,
A retired software architect and a Microsoft friend, not a hater
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Joanna
Me too!
Ciao
Have done so. Will update if I receive a reply.
My dear friends
Please contact asap Microsoft onedrive support and signal the issue
I am waiting their reply!
I have the same issue on Samsung s21. Can't open vault and files are not uploading to specified folder either now!
MS support responded to me with a load of questions. I’ve sent the answers and a video of the screen behaviour on the phone.
I too had problems with Win11 laptop showing the Vault icon. After a couple of hours it reappeared and I can access the vault files on the laptop now. It was doing a sync of thousands of files - that happens occasionally for no reason. Maybe it reappeared after the sync finished.
The one anomaly is that a couple of the files in the vault seem to have been renamed, with the Computer Name appended to the original filename. That’s very worrying. I will back up all the files elsewhere, securely.