I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it". Here are some of my observations: That happens despite being already fully authenticated - otherwise we won't even been able to even make the file selection. My default app in charge to open that file type is part of Microsoft's own and properly installed Office 365 suite. Therefore, it was *supposed* to have been installed with the right permissions already set up for all use cases, including the OneDrive Personal Vault. I am the administrator on my Android phone. I can open update, delete or read any of my own 365 office files including any of the ones residing in OneDrive - not just on any of my phone's folders, but none that is part of my Personal Vault. By contrast, I don't have such an issue on any of my Widows systems. On Mac, the Personal Drive is not yet supported at all - fair enough. However, on Android, something has changed and it has changed lately. Never had any problems before, until about a month ago when I have accepted a new 365 Office official update/release from Microsoft. Ever since, this critical issue remained consistent no mater what I 've tried I have exactly the same issue on Android when trying to use the web app from any browser. Again, this did not happen before that bogus update. I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately. As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is. Petre Suprovici, A retired software architect and a Microsoft friend, not a hater

My dear friends I have to can use PV Regularly not by means of escamotage... I pay and I need to have the service I payed!

A possible work around for some. If it is only a 1 page document (aka drivers license, insurance card) I have been able to view my document in OneDrive Personal Vault by clicking on 3 dots next to document and click on details. I am then at least able to view my card.

That’s useful to know. I’ve just responded to a MS email asking me to try about 10 different fixes, all of which we have tried before. I still have the problem after doing all the things they suggested. There is a workaround - you can move the file you want out of the vault to open it. Then move it back in after you have finished with it. At least I will be able to view my private information on my phone when I need to, but it’s a compromise.

Microsoft support said to me that the issue is known by them but they cannot do anything more!!! There is a engineer team that is studying the issue! While the doctor studies the patient dies... Absurd!

The same thing with Pixel7 oneDrive app. JUst a couple weekd back I was able to access all my ppersonal vault files ...not anymore... onedrive on pixel 7 opens personal vault files but then on top of it displays message "we can't open any the file". I've tried all recomendations including clearing storage, re-instal, and on and on and on...the same [negative] result. At the same time all autorizations, passwords, etc. are perfectly passes and nothing works on Pixel 7...but it did work recently!

Unable to open files from OneDrive personal vault

Anonymous

I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".

Here are some of my observations:

That happens despite being already fully authenticated - otherwise we won't even been able to even make the file selection.
My default app in charge to open that file type is part of Microsoft's own and properly installed Office 365 suite. Therefore, it was *supposed* to have been installed with the right permissions already set up for all use cases, including the OneDrive Personal Vault.
I am the administrator on my Android phone. I can open update, delete or read any of my own 365 office files including any of the ones residing in OneDrive - not just on any of my phone's folders, but none that is part of my Personal Vault. By contrast, I don't have such an issue on any of my Widows systems. On Mac, the Personal Drive is not yet supported at all - fair enough. However, on Android, something has changed and it has changed lately.
Never had any problems before, until about a month ago when I have accepted a new 365 Office official update/release from Microsoft. Ever since, this critical issue remained consistent no mater what I 've tried
I have exactly the same issue on Android when trying to use the web app from any browser. Again, this did not happen before that bogus update.

I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.

As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.

Petre Suprovici,

A retired software architect and a Microsoft friend, not a hater

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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55 answers

Anonymous

2025-04-14T21:27:28+00:00

My dear friends I have to can use PV Regularly not by means of escamotage...

I pay and I need to have the service I payed!
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Anonymous

2025-04-14T21:16:07+00:00

A possible work around for some. If it is only a 1 page document (aka drivers license, insurance card) I have been able to view my document in OneDrive Personal Vault by clicking on 3 dots next to document and click on details. I am then at least able to view my card.
Was this answer helpful?

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Anonymous

2025-04-14T19:55:08+00:00

That’s useful to know. I’ve just responded to a MS email asking me to try about 10 different fixes, all of which we have tried before. I still have the problem after doing all the things they suggested.

There is a workaround - you can move the file you want out of the vault to open it. Then move it back in after you have finished with it. At least I will be able to view my private information on my phone when I need to, but it’s a compromise.
Was this answer helpful?

0 comments No comments
Anonymous

2025-04-14T18:46:07+00:00

Microsoft support said to me that the issue is known by them but they cannot do anything more!!!

There is a engineer team that is studying the issue!

While the doctor studies the patient dies...

Absurd!
Was this answer helpful?

0 comments No comments
Anonymous

2025-04-14T18:32:49+00:00

The same thing with Pixel7 oneDrive app. JUst a couple weekd back I was able to access all my ppersonal vault files ...not anymore... onedrive on pixel 7 opens personal vault files but then on top of it displays message "we can't open any the file". I've tried all recomendations including clearing storage, re-instal, and on and on and on...the same [negative] result. At the same time all autorizations, passwords, etc. are perfectly passes and nothing works on Pixel 7...but it did work recently!
Was this answer helpful?

0 comments No comments