Unable to open files from OneDrive personal vault

Anonymous
2024-09-01T20:54:29+00:00

I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".

Here are some of my observations:

  1. That happens despite being already fully authenticated - otherwise we won't even been able to even make the file selection.
  2. My default app in charge to open that file type is part of Microsoft's own and properly installed Office 365 suite. Therefore, it was *supposed* to have been installed with the right permissions already set up for all use cases, including the OneDrive Personal Vault.
  3. I am the administrator on my Android phone. I can open update, delete or read any of my own 365 office files including any of the ones residing in OneDrive - not just on any of my phone's folders, but none that is part of my Personal Vault. By contrast, I don't have such an issue on any of my Widows systems. On Mac, the Personal Drive is not yet supported at all - fair enough. However, on Android, something has changed and it has changed lately.
  4. Never had any problems before, until about a month ago when I have accepted a new 365 Office official update/release from Microsoft. Ever since, this critical issue remained consistent no mater what I 've tried
  5. I have exactly the same issue on Android when trying to use the web app from any browser. Again, this did not happen before that bogus update.

I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.

As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.

Petre Suprovici,

A retired software architect and a Microsoft friend, not a hater

Microsoft 365 and Office | OneDrive | For home | Android

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  1. Anonymous
    2025-06-29T14:46:13+00:00

    I am having same issue. This is not good at all as it holds a lot of sensitive information which was the main reason to use the vault and in particular microsoft and the subscription I pay. It seems this has been going on for since last year. It only started occurring for me in the last 3 months. I can open word documents however images and pdfs it says I have not unlocked my vault

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  2. Anonymous
    2025-06-21T21:29:29+00:00

    Hi,

    I have the same issue not able to open a file in OneDrive personal vault returns a 404 error, please help me, thank you!

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  3. Anonymous
    2025-06-18T02:15:21+00:00

    I am having a similar issue!!!

    I can log into my personal drive. Some files will open OK .

    Other files I get this message:

    "If this problem persists, contact your support team and include these technical details:

    Correlation ID: 8fc1a8a1-803a-9000-3e8e-ffa03e24e697Date and Time: 6/17/2025 9:41:28 AMUser: gdmiller1@XXXXXIssue Type: User does not have permissions. "

    Unfortunately I cannot access the most important files!!!

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  4. Anonymous
    2025-06-17T17:24:59+00:00

    I have the same issue.

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  5. Anonymous
    2025-04-23T18:30:14+00:00

    You are welcome Montanatiger :)

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