A Microsoft file hosting and synchronization service.
Kind reminder
I specify I am unable to open files from my Personal Vault by my phone
Samsung m51 software Android
Awaiting your upgrade asap
Thanks
Luigi
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".
Here are some of my observations:
I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.
As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.
Petre Suprovici,
A retired software architect and a Microsoft friend, not a hater
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Kind reminder
I specify I am unable to open files from my Personal Vault by my phone
Samsung m51 software Android
Awaiting your upgrade asap
Thanks
Luigi
I too am.experiencing exactly this problem. Has it been resolved yet.
I have the same issue of Petre
Hi there, I cannot access any of my files in my personal vault and I keep being given the same error code [0x8004db90]. I cant access online or on IOS where i also have OneDrive installed. It keeps telling me to set it up and verify when I have already done so. I don't know whether this is a sync issue or a privacy bug but it is ridiculous that I can't even open the folder to get my files out which I so desperately need right now.
Hi William
I checked my Personal Vault and now it's all ok
I can see pdf files
Thank you
Regards
Luigi Rizzo