Unable to open files from OneDrive personal vault

Anonymous
2024-09-01T20:54:29+00:00

I'm no longer able to open any Office 365 file (pdf files, for example) on Android, *if they are located in the Personal Vault*. Any such attempt fails with a pop up message stating that "We can't open this file. <fileName> might have been moved or deleted, or you might not have permission to edit it".

Here are some of my observations:

  1. That happens despite being already fully authenticated - otherwise we won't even been able to even make the file selection.
  2. My default app in charge to open that file type is part of Microsoft's own and properly installed Office 365 suite. Therefore, it was *supposed* to have been installed with the right permissions already set up for all use cases, including the OneDrive Personal Vault.
  3. I am the administrator on my Android phone. I can open update, delete or read any of my own 365 office files including any of the ones residing in OneDrive - not just on any of my phone's folders, but none that is part of my Personal Vault. By contrast, I don't have such an issue on any of my Widows systems. On Mac, the Personal Drive is not yet supported at all - fair enough. However, on Android, something has changed and it has changed lately.
  4. Never had any problems before, until about a month ago when I have accepted a new 365 Office official update/release from Microsoft. Ever since, this critical issue remained consistent no mater what I 've tried
  5. I have exactly the same issue on Android when trying to use the web app from any browser. Again, this did not happen before that bogus update.

I suspect a fundamental security/permission handling bug introduced in that bogus update pushed out lately.

As a side note, please stop suggesting us to copy of move the files out of the Personal Vault in order to open them. That is *not* an acceptable work around - it simply defies the entire PV purpose, Honestly admitting that the Personal Vault is "Temporary Out of Order" would be a much more desirable approach. That would buy MS some time to meanwhile find a fix to this critical issue. A lot of people that I know are already so upset, that they threat mass quitting OneDrive *just for this particular reason*. That would be such a shame, and a big loss, considering what an outstanding product OneDrive actually is.

Petre Suprovici,

A retired software architect and a Microsoft friend, not a hater

Microsoft 365 and Office | OneDrive | For home | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-19T12:16:40+00:00

    I Have Same issue of being not able to see any files on my personal vault from my Android phone, if I log on to OneDrive from my PC then I can see those files, this problem is still not issued. This is very annoying when I need a document to see on my phone when I am away from my PC.

    Microsoft must resolve this issue asap.

    Thanks

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  2. Anonymous
    2025-04-04T19:56:15+00:00

    Hi William,

    I am experiencing the same problem as mentioned by Petre on 1 September 2024. Do you have any updated solutions?

    Kind regrads,

    Alyssa

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  3. Anonymous
    2025-06-30T01:52:22+00:00

    It took me 2 days and over 3 hours contacting 4 different Microsoft support personnel to find out that there is a "bug" in the system and that Microsoft is working on it. I would be much happier having that time back and patiently waiting for the "bug" to be fixed. I don't work for Microsoft and I feel they are abusing their customers by witholding information about problems in their applications and software.

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  4. Anonymous
    2025-02-01T16:04:55+00:00

    I am now having exactly the problem described above. Is there no fix?

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  5. Anonymous
    2025-04-08T16:57:06+00:00

    Same happens to me, as of this afternoon. The screen shows a dim view of the contents of the document behind the error message, so clearly OneDrive can find and open the file.

    I’m signed into the same account on iPad and phone (Android) so there is no sharing involved. iPad works fine with the vault (at the moment…)

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