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Noticed on 9/27/24 I'm receiving the following error via web browser (Chrome and Edge), as well as the iOS app: "User content migrated. Cannot access disabled item." I can only see some of my files in the Recents view, but none of them open. Also, when I go to OneDrive settings, most of my settings are blank. I've verified my account is currently active.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
End of October! I cannot access any of my files. Since the last update, it keeps asking if i would like to backup. That was what I was using OneDrive for. I pay for Office 365 and have for years. God knows why because I can always count on Microsoft letting me down. Dropping support for my version of W11 I see.
I have sent an email to the onedrive support team and have a case #. I need these files for school. This cannot wait till the end of October. Is there anything else we can do to get immediate support?
I am having this same issue. I have files in my One Drive I need to get to. This needs to be resolved ASAP. Waiting until end of Oct is not acceptable.
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this is exactly my issue. Started Saturday morning. Cant access any of my OneDrive files but I can see the most recently opened from the list. Its incredibly frustrating. I have year of photos and documents that are important. Was on the phone with a nice person from MS tech support today but they couldn't help me and said I had to create a ticket for a OneDrive account rep to contact me. No idea when that will be or IF someone will reach out to me.
I can log into OneDrive on my laptop using my employers MS account and see my work files. Its my personal account that has somehow disappeared. I can dig into my hard drive and see the files and photos in OneDrive but they are all locked and I cant open any of them.