Run the OneDrive troubleshooter

Can you access the file from a different computer and rename the file or folder? The naming convention is not important in most cases but can be in your work environment.

This is with regards to the desktop app.

I get past the point where I key in my credentials and OneDrive briefly "Signing In". Then it switches to "Loading". It never gets past this point, it just spins and spins. Also, it never reports an error.

Please help.

Thanks,

Joe

Joe:

You will probably need to check several things for OneDrive:

1. Determine if OneDrive came with Windows 11 Pro or Microsoft 365 purchase? There are two different account types depending on the purchase. If this is a Work and School account versus Personal account, this also matters.
2. Determine what email address was used for the account and drive location.
3. Check your internet connection to see if you are intermittently dropping connection.
4. Try resetting or syncing the OneDrive.

How to access OneDrive settings - Microsoft Support
Sync files with OneDrive in Windows - Microsoft Support

Manage files and folders in OneDrive - Microsoft Support

***If on Windows install, you specified your profile to read as a Work and School account, then you may not have the same OneDrive access. For example, your Live Account may have sat with the same email address you are now using but that account's profile reads to a Personal account profile which is different from your new Microsoft Installation which reads to a Work and School profile. Any OneDrive linked to a Personal account can be found by logging into Microsoft Live. However, this may not be the case for Work and School accounts because their one drives reside at a different server location

notification is

cant reach the shared library onedrive

library locked archived or deleted

i d,id not do anything

Receiving this on screen.