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When in Chats in Teams we used to copy conversations and paste them into other docs. This brought across name/date and chat text.
Now when we do this it only brings across the text; name/date are missing. This causes issues for us as we cannot keep accurate records.
Has this facility been changed/withdrawn in an update? Is there a workaround?
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Bring back the option please, for those of us using it for documentation in ticketing systems.
Is there any way to restore the old functionality (copying the msgs AND the names and timestamp)? I can't believe there were users who did not like this feature. Why can't MS give users two options, "old" and "new"?
The issue you are reporting is a feature change deployed by Microsoft.
Affected services: Microsoft Teams
Status: Service degradation
Issue type: Advisory
Start time: Aug 28, 2024, 3:31 PM EDT
More info
This change in behavior removed metadata such as timestamps, sender name, and reactions for text copied within the Microsoft Teams desktop and web clients. We recommend alternative methods for capturing metadata: the Forward feature for message transfer between chats and the Teams Export API for conversation extraction. These tools are more robust and prevent manipulation of message content.
Scope of impact
Any user copying messages in the Microsoft Teams desktop and web clients may experience this intentional change to declutter the content of pasted messages.
Root cause
A by-design change in behavior reduced the noise of messages copied from Microsoft Teams by removing metadata, such as timestamps, the sender’s name, and reactions, in the text that is pasted.
Current status
Aug 28, 2024, 5:19 PM EDT
In response to feedback that most users prefer to copy and paste messages without extra clutter, a recent service update purposefully streamlined the experience of copying messages in Microsoft Teams by removing metadata, such as timestamps, the sender’s name, and reactions, in the text that's pasted. We implemented this change in lower deployment rings, and feedback during this period gave us confidence that most users prefer this cleaner experience without the need for additional options. Therefore, we won’t be reverting this change in behavior. This message is intended to provide information regarding the context of the service improvement and ensure that users and admins are aware that this simplification of the copy functionality was intentional. This message will remain active for a week to ensure users and admins can review this information before the communication is closed.
Next update by:
Wednesday, September 4, 2024 at 5:30 PM EDT
Unfortunately, the above workaround does not work for our users. They are resigned to using screengrabs for now; not ideal.
Hoping for a quick resolution by MS.
Even this doesn't work that well for me, date / name are pasted but in weird order and some messages end up being (partially) repeated for some reason.