Unable to embed YouTube Videos in Sway

Anonymous
2024-09-19T06:41:27+00:00

From today, I am unable to embed a YouTube video. I have been using Sway for a couple of years and never run into this problem before. I'm getting the following message:

Sorry, something went wrong. We can't convert this embed code.

I am clicking 'share'. Then 'embed' and finally 'copy' from YouTube.com.

Any assistance would be appreciated. Thank you.

Microsoft 365 and Office | Sway | For home

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  1. Anonymous
    2024-11-20T21:54:26+00:00

    I had the same issue. Click OK when you get the "Something went wrong," notice and leave the card there. Preview the "Design" next to the "Story" tab in the top left.

    The embedded video will be in the "finished" product and should play without issue.

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  2. Anonymous
    2024-10-31T03:22:49+00:00

    None of the 'fixes' given work for me.

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  3. Anonymous
    2024-10-23T03:45:49+00:00

    This problem keeps reappearing. Some days it works, other days there is the same issue. It's very frustrating and annoying. I still don't need the best way to handle this. I've tried different ways as suggested across the internet, but it seems more pot luck than anything else.

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  4. Anonymous
    2024-09-20T01:00:26+00:00

    I'm trying to embed the video from YouTube, but it's not working. It was working a couple of weeks ago, but now it seems I can no longer embed videos from YouTube into Sway which is a huge disappointment. Is it something that can be fixed or is this the new norm now?

    Even when I click insert, storyline and then YouTube, it is saying 'This service isn't talking to us at the moment :( Try again shortly - they'll come around.

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  5. Anonymous
    2024-09-19T11:53:20+00:00

    Hello Gavin Jugg, Thanks for using Microsoft products and posting in the community.

    Regarding the issue you are having with not being able to embed YouTube videos into Sway;

    What you are experiencing may be a design-enabling issue. There is a note to that effect in the official article:Add video and audio files into Sway - Microsoft Support

    But I saw a reply from Yujun.F - MSFT in a Russian thread about embedding videos in Sway,please check it out with the help of a translator and try it out:Скажите пожалуйста как теперь вставлять аудио в презентацию Microsoft - Сообщество Microsoft

    I hope this helps

    Best Regards,Arthur - MSFT | Microsoft Community Support Specialist

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