What is this GOOGLE *MICROSOFT APPS charge?

Anonymous
2024-11-27T04:29:00+00:00

I just got this charge. I know it is not from a subscription, so I wonder what It is.

Microsoft 365 and Office | Subscription, account, billing | Other | Android

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  1. Reported
    Anonymous
    2024-12-13T23:18:26+00:00

    I was billed google call recorder for 13.00 I need a credit back

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  2. Anonymous
    2024-12-02T10:48:51+00:00

    hi I don't understand where this money comes out of my account, how can I stop this please, I want to complain about this, I don't know where this money is coming from

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  3. Anonymous
    2024-11-28T07:54:29+00:00

    Hello Brandonqx,

    Welcome to the Microsoft Community. It looks like you've been unknowingly charged. The community is not authorized to directly address or inquire about billing-related issues, but I will do my best to point you in the right direction.

    Visit Services & Subscriptions to check for this charge, if it's coming from Google, Microsoft is not authorized to investigate as the order was completed on another platform, please contact Google Play Store support to resolve the issue.

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    Google Support: https://support.google.com/googleplay/gethelp?sjid=15782723572573368309-AP

    DISCLAIMER*: Microsoft makes no warranties and/or guarantees, implied or otherwise, and is not responsible for the information you receive from linked third-party sites or for any technology-related support.*

    If it came from Microsoft, or you don't know who it originated from, please contact Microsoft Billing to obtain a one-on-one investigation.

    Contact Microsoft Support.

    1. Visit this website: Contact - Microsoft Support
    2. Type Contact in the search box.
    3. Now click Get help, and Select Contact Support or sign in to contact support below.
    4. Go to the Products and services tab, and choose either Microsoft 365 and Office category.
    5. On the Category tab, choose Manage My Subscription.
    6. Go to Confirm.
    7. You can now choose the option of Chat with a support agent on your web browser.

    The following images indicate in detail the steps to contact them：

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    Please Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.)so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.*

    Thank you for your patience in reading, we hope this information has been helpful to you.

    Best regards,

    Ian - MSFT | Microsoft Community Support Specialist

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