Why is there a price increase in Office 365 annual subscription? Am I getting some new stuff? I'm in Malaysia.

this is crazy - read thru all the comments here since in the US my last year price for a family subscription was $69.99 now I see they want $90.99.

I went thru the process to "cancel" my subscription and was presented options for using AI and not using AI.

current renewal cost Microsoft 365 Family with AI: $90.99

current renewal cost Microsoft 365 Family without/AI: $99.99

Am I the only one with this crazy option of stuffing AI down my throat?

(apparently MS will not allow me to post an image)

Thnk - how does that work? Would it just be 365 less CoPilot?

Hello, the proposed Microsoft 365 price rise is extravagant to put it mildly and frankly after many years of being a Microsoft customer where's a bit of two-way customer retention and loyalty?

Please contact me to arrange a continued annual fee at the same rate as previous years without any of the new unsolicited Co Pilot developments which are definitely not wanted or necessary.

Many thanks.

Roger

Given you have already paid, contact support centre https://support.microsoft.com/en-au/office/manage-your-microsoft-365-subscription-or-office-product-959ac957-8d37-4ae4-b1b6-d6e4874e013f

This is even worse than I thought: We also had a massive increase in subscription price here in Australia, and it was claimed that we got AI for that, i.e. co-pilot. I just checked my MS-365 family subscription after paying the inflated new subscription, to find that I only get to make 60 AI inquiries per month, and that the other family members get none. If I want more than that demo/sample amount I have to pay another $AUD45 to get Copilot Pro.

So the obvious strategy for MS-365 users is to use Gemini, ChatGPT, Claude or DeepSeek instead of CoPilot so that those few credits don't get used up and your office software starts nagging you to subscribe to Copilot Pro. This is worse than not having it at all - without it you get less nag!

How do I alter my MS family subscription to get rid of this AI demo and get a refund now that I have already paid for another year?