I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Ran into the same issue. Cannot unlock personal vault since 9 Aug. I can verify access with any required docs (ID, passport, verification codes) if needed.

I have been trying to open my vault since Sunday... i have tried everything.. even though I can see my vault on the shared drive.. i can't get it to send me a verification code. this is ****.. that no one will help and my files are locked in their program

Why do you only give basic answers and not answers on solutions? I'm in a hurry. I need to take care of business, but why can't it be done?

I'm having the exact same issue and can't access any of my files. Tracy - do we have a fix yet? I'm not technically savvy and need help getting into my files. Any help would be greatly appreciated.

I've had the same problem since Sunday as everyone else. Tried all fixes mentioned, locked out on all devices. This is not acceptable, where is the fix? We're not just paying for a service that isn't being delivered, we're paying for a service that is causing significant issues for all affected. It's not good enough to ask people to vote on an issue in the hope it becomes a priority to fix. If I can't access my Bank Account I can speak to someone at the bank. I can't access my critical files & I have no-one to talk to at Microsoft. Just raise a ticket & get asked to do all the fixes already mentioned & then close it again with no accountability your end when it hasn't worked? The personal vault was supposed to be a safe place to store files to stop other people accessing them not to stop the account holder accessing them.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2024-08-21T19:14:57+00:00

Ran into the same issue. Cannot unlock personal vault since 9 Aug. I can verify access with any required docs (ID, passport, verification codes) if needed.
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Anonymous

2024-08-21T21:55:30+00:00

I have been trying to open my vault since Sunday... i have tried everything.. even though I can see my vault on the shared drive.. i can't get it to send me a verification code. this is ****.. that no one will help and my files are locked in their program
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Anonymous

2024-08-22T08:33:35+00:00

Why do you only give basic answers and not answers on solutions? I'm in a hurry. I need to take care of business, but why can't it be done?
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1 person found this answer helpful.

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Anonymous

2024-08-23T03:53:03+00:00

I'm having the exact same issue and can't access any of my files.

Tracy - do we have a fix yet? I'm not technically savvy and need help getting into my files. Any help would be greatly appreciated.
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Anonymous

2024-08-23T08:18:12+00:00

I've had the same problem since Sunday as everyone else. Tried all fixes mentioned, locked out on all devices. This is not acceptable, where is the fix? We're not just paying for a service that isn't being delivered, we're paying for a service that is causing significant issues for all affected. It's not good enough to ask people to vote on an issue in the hope it becomes a priority to fix. If I can't access my Bank Account I can speak to someone at the bank. I can't access my critical files & I have no-one to talk to at Microsoft. Just raise a ticket & get asked to do all the fixes already mentioned & then close it again with no accountability your end when it hasn't worked? The personal vault was supposed to be a safe place to store files to stop other people accessing them not to stop the account holder accessing them.
Was this answer helpful?

0 comments No comments