I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

good afternoon has anyone be able to figure out how to fix this issue. with the personal vault

Tried again today with both PIN and facial but still locked out of my personal vault. Problem not solved for me

Same error, pin doesn't work for me as well.

is there anyway to retrieve any date from personal vault or move it over to a new OneDrive.

Dear All The OneDrive team is aware of this issue and is working on a solution. We have received feedback from some users that you can try to unlink OneDrive from your device on your computer, select a new folder as your OneDrive sync folder when you log in again, and then try again to access your personal vault. Unlink and re-link OneDrive - Microsoft Support However, this method may not work for everyone, so we still recommend that you try it and wait patiently for the problem to be fixed. Best Regards, Tracy - MSFT | Microsoft Community Support Specialist

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-08-19T20:03:10+00:00

good afternoon has anyone be able to figure out how to fix this issue. with the personal vault
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Anonymous

2024-08-19T22:48:41+00:00

Tried again today with both PIN and facial but still locked out of my personal vault.

Problem not solved for me
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Anonymous

2024-08-19T23:24:01+00:00

Same error, pin doesn't work for me as well.
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Anonymous

2024-08-20T00:11:20+00:00

is there anyway to retrieve any date from personal vault or move it over to a new OneDrive.
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Anonymous

2024-08-20T01:45:12+00:00

Dear All

The OneDrive team is aware of this issue and is working on a solution.

We have received feedback from some users that you can try to unlink OneDrive from your device on your computer, select a new folder as your OneDrive sync folder when you log in again, and then try again to access your personal vault.

Unlink and re-link OneDrive - Microsoft Support

However, this method may not work for everyone, so we still recommend that you try it and wait patiently for the problem to be fixed.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist
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