I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

After a month and a half I was able to access again to the personal vault!! I will ask Microsoft for some sort of compensation for this issue. Pease do the same!

Still without my data and being ignored by Microsoft!!!

Same error here, can't access my Personnal Vault from the app. I unistalled Onedrive, install it. Same issue. I don't want to re-install W11. MS, do something, we are paying you for your services!!

Like a few others have posted, mine just started working. I presume MS is working their way through all affected accounts. so random. Moving everything out of MS cloud to other solutions.

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

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Anonymous

2024-09-18T08:15:51+00:00

After a month and a half I was able to access again to the personal vault!! I will ask Microsoft for some sort of compensation for this issue. Pease do the same!
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Anonymous

2024-09-23T21:26:07+00:00

Still without my data and being ignored by Microsoft!!!
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Anonymous

2024-09-29T17:01:28+00:00

Windows 11
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Anonymous

2024-10-02T15:51:28+00:00

Same error here, can't access my Personnal Vault from the app. I unistalled Onedrive, install it. Same issue. I don't want to re-install W11. MS, do something, we are paying you for your services!!
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2 people found this answer helpful.

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Anonymous

2024-10-02T17:18:14+00:00

Like a few others have posted, mine just started working. I presume MS is working their way through all affected accounts. so random. Moving everything out of MS cloud to other solutions.
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