I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Dear Chengkai Zhang Thank you for your reply. We will vote on the feedback you submitted, and thank you for your attention and trust in Microsoft. We also hope that the issue can be fixed as soon as possible. Once again, we apologize for the impact of this issue. Best Regards, Tracy - MSFT | Microsoft Community Support Specialist Hello Tracy, so you want to say, that for over a month and you have done nothing about this. It is a premium feature that we pay for, but it doesn't work for over a month? Is that what you saying? I have files which I can't work with, you advertised it's a nice and safe feature, except you forgot to mention that it doesn't work sometimes for over a month. So please do your job, write to your system architects and do something about it. Thank you

안녕하세요 여전히 아무것도 되지 않습니다. 언제쯤 가능할까요? 정말 심각합니다.빠른 소식바랍니다

I have had the same issue since 9/9/2024 morning... critical files stored in PV as recommended by Microsoft. How can Microsoft allow such important files not be accessible for over a month going by various comments... Is Microsoft OneDrive engineering actually up to the job and are they really looking to fix this for all users ! Can microsoft please fix my access to PV ... cannot work without these files ! Phew I actually do have a hard disk backup although its about a week old to fall back on if this isn't resolved anytime soon. Defeats to idea of using OneDrive if this service is so unreliable !

Seriously, what is happening here? The Personal Vault has been down for a month and a half now, this is totally unacceptable. Tracy - please give us a fix asap. Some users mentioned that they can get in, is there a method they know which we don’t?

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2024-09-08T10:14:30+00:00

Dear Chengkai Zhang

Thank you for your reply.

We will vote on the feedback you submitted, and thank you for your attention and trust in Microsoft. We also hope that the issue can be fixed as soon as possible.

Once again, we apologize for the impact of this issue.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Hello Tracy,

so you want to say, that for over a month and you have done nothing about this.

It is a premium feature that we pay for, but it doesn't work for over a month? Is that what you saying?

I have files which I can't work with, you advertised it's a nice and safe feature, except you forgot to mention that it doesn't work sometimes for over a month.

So please do your job, write to your system architects and do something about it.

Thank you
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Anonymous

2024-09-08T14:46:03+00:00

I have the same problem...
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Anonymous

2024-09-09T07:46:54+00:00

안녕하세요

여전히 아무것도 되지 않습니다.

언제쯤 가능할까요? 정말 심각합니다.빠른 소식바랍니다
Was this answer helpful?

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Anonymous

2024-09-10T10:09:46+00:00

I have had the same issue since 9/9/2024 morning... critical files stored in PV as recommended by Microsoft.

How can Microsoft allow such important files not be accessible for over a month going by various comments...

Is Microsoft OneDrive engineering actually up to the job and are they really looking to fix this for all users !

Can microsoft please fix my access to PV ... cannot work without these files !

Phew I actually do have a hard disk backup although its about a week old to fall back on if this isn't resolved anytime soon.

Defeats to idea of using OneDrive if this service is so unreliable !
Was this answer helpful?

0 comments No comments
Anonymous

2024-09-11T00:59:00+00:00

Seriously, what is happening here?

The Personal Vault has been down for a month and a half now, this is totally unacceptable.

Tracy - please give us a fix asap. Some users mentioned that they can get in, is there a method they know which we don’t?
Was this answer helpful?

0 comments No comments