I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works - on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help. on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results. on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help. Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Screenshot if trying to access via Microsoft Edge.

I'm having the same problem right now.

I have the same issue Cant unblock my personal vault - Microsoft Community

Dear CKars Thanks for your response. We are currently investigating this issue and collecting relevant information. The screenshots you submitted are very important to us. At the same time, we also recommend that you go to this link to vote and comment on this issue so that the relevant team can learn about the issue faster. OneDrive Personal Vault Access Issue across Platforms - error code 0x8004db90 · Community (microsoft.com) Thank you for your understanding. Best Regards, Tracy - MSFT | Microsoft Community Support Specialist

I have the same problem - cannot access my personal vault I have a critical urgent deadline approaching where I require data that is in my personal vault I cannot reach a Microsoft support agent - I don't know what to do next I need help urgently

OneDrive Personal Vault cannot unlock, error code 0x8004db90

Anonymous

I haven't been able to access my OneDrive Personal Vault in the past few days. I've tried multiple ways (PC, iOS app, webpage) but none works -

on the iOS app, it prompted me to setup personal vault even though I've done the setup a long time ago. After completing authentication, the app popped up with "Unable to complete Personal Vault setup, please try again in a few minutes". I tried removing the app and started fresh and that didn't help.
on webpage, after authentication, it popped up saying "There was a problem unlocking your Personal Vault". I tried both Edge and Chrome and got the same results.
on PC, onedrive can't unlock my personal vault, and popped up with error code 0x8004db90. I tried unlinking onedrive and relinking it and that didn't help.

Overall this feels like an authentication issue but somehow only affects personal vault access.. If anyone has any suggestions I'd greatly appreciate it!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2024-08-14T15:24:18+00:00

Screenshot if trying to access via Microsoft Edge.
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Anonymous

2024-08-14T16:02:35+00:00

I'm having the same problem right now.
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Anonymous

2024-08-14T16:04:14+00:00

I have the same issue Cant unblock my personal vault - Microsoft Community
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Anonymous

2024-08-15T05:59:39+00:00

Dear CKars

Thanks for your response.

We are currently investigating this issue and collecting relevant information. The screenshots you submitted are very important to us.

At the same time, we also recommend that you go to this link to vote and comment on this issue so that the relevant team can learn about the issue faster.

OneDrive Personal Vault Access Issue across Platforms - error code 0x8004db90 · Community (microsoft.com)

Thank you for your understanding.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist
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Anonymous

2024-08-15T16:41:58+00:00

I have the same problem - cannot access my personal vault

I have a critical urgent deadline approaching where I require data that is in my personal vault

I cannot reach a Microsoft support agent - I don't know what to do next

I need help urgently
Was this answer helpful?

3 people found this answer helpful.

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